Trusted by 100’s of companies globally:
Benefits
Connect your people, content and systems — and watch productivity take off.
When knowledge is scattered, teams slow down. We help you bring everything into one searchable hub, so employees and customers get what they need, instantly.
50%
Faster employee training
30%
Boost in customer satisfaction
25%
Increase in team productivity
Solution
One Solution for Teams and Customers
Whether it's a customer support rep on live chat or a new hire finding their footing, Universal Knowledge connects everyone to the information they need — fast, accurate, and always up to date.
Full-featured. Fully supported. Ready to go.
Your subscription includes everything. No hidden fees, no bolt-ons. Just one powerful platform, priced for simplicity.
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Full software licence with all features
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Hosting, support and maintenance
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Cloud or on-premise deployment
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Seamless integrations with your existing tools
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APIs to connect across systems
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Enterprise-grade access control and security
Empower your teams. Support your customers.
Universal Knowledge helps you unlock the full value of what your people know, and put it to work across your organisation. From internal operations to customer-facing support, everyone gets instant access to the knowledge they need to perform at their best.
Reviews
Client Reviews
Trusted by teams around the world to deliver fast, reliable knowledge
"KPS provided me with all the necessary skills and training to quickly rollout the new platform at LBBD. We now take advantage of features such as 'Ask the Expert' and 'Flag for Rework' to truly manage our knowledge demand."
London Barking & Dagenham Council
"Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge. The ability to use a natural language search against very technical information and provide access via our website will be key to us continuing to provide world class support to our customers."
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SRO Solutions
"Training time dramatically reduced from 6 weeks to 2 weeks by using KPS's Universal Knowledge"
Contact 121
"Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling".
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Indiana University Health
"I could not be happier with our decision to use KPS Universal Knowledge in our contact centre. Our team is finding answers quickly enabling us to provide timely and accurate responses to the citizens of Baldwin County"
Baldwin County Commission
FAQs
Frequently Asked Questions
Common Questions About KPSOL
Knowledge Management is the structured process of capturing, sharing, and applying knowledge across an organisation to boost efficiency, support strategic goals, and enhance both employee and customer experiences.
A Knowledge Management System (KMS) is a tool that supports the capture, organisation, sharing, and analysis of organisational knowledge to help employees and customers easily access and contribute relevant information.
Developing a knowledge-sharing culture empowers employees to capture and access critical knowledge, reduces duplication and errors, and ensures both staff and customers are better served, especially in remote and hybrid working environments.
Absolutely. Universal Knowledge is built from the ground up with restful APIs. This means that every function within the tool can be exposed through a different interface or application.
Universal Knowledge enables organizations to either index existing content or manage it directly within the system, offering powerful search, insights, and full content control including audit trails, revision tracking, and configurable approval workflows.
Yes, Universal Knowledge supports both on-premise and cloud deployments, giving organisations full flexibility to choose between complete internal control for regulated industries or fast, scalable, and low-effort implementation via the cloud.
Get in Touch
Whether you're improving customer service, streamlining internal operations — or both — we're here to help you unlock the full potential of your knowledge.
A friendly, no-obligation chat with a knowledge expert
Examples of how teams like yours use the platform
A quick look at how it fits into your current setup
Clear next steps, tailored to your priorities